Contact Information

Please direct your inquiry to the appropriate entity based on the type of support you need:

Clearing & Settlement Inquiries

For: Clearing operations, settlement processes, margin requirements, risk management, clearing member services, and DCO regulatory matters

Contact: Support (support@qcex.com), Onboarding (onboarding@qcex.com), Institutional (institutional@qcex.com), FIX API (fix@qcex.com), Market Data (data@qcex.com)

Trading & Market Inquiries

For: Trading rules, market operations, and general exchange matters

Contact: The specific exchange where you are trading. See our Exchange Partners page for contact information.

Trading Interface & Software Support

For: User interface issues, software bugs, login problems, and technical support with trading applications

Contact: Your ISV provider directly. Contact the exchange where you trade for a list of available ISV providers.